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Terms and Conditions of Sale

Last updated: 24 July 2026

1. Introduction

These general conditions of sale govern the purchase of products offered via the website mb-fix.store.

The site is managed by:

MB FIX SRL SB
Via Madonna Nera, 2b, 31030 Borso del Grappa TV
VAT number: 02072300243
National Insurance Number: 02072300243
REA: VI-204-203
PEC: mb.amministrazione@cert.assin
Email: Marketing@mb-fix.it

The present conditions constitute an integral and essential part of every purchase contract concluded via the website.

The purchase of products through the website implies full acceptance of these conditions.

2. Scope

The mb-fix.store website allows the purchase of standard catalogue products by:

  • final consumers (private clients);
  • VAT-registered professionals and companies.

For consumer customers, the provisions of Legislative Decree 206/2005 (Consumer Code) apply, including those relating to the right of withdrawal and the statutory guarantee.

For purchases made by professionals or companies, only the rules set out in the Civil Code and the current legislation applicable to business-to-business relationships shall apply.

3. Available products

MB FIX SRL SB sells standard products listed in the online catalogue.

Images, technical descriptions and product information are for informational purposes only and may be subject to technical changes without compromising the functionality and main features of the product.

MB FIX SRL SB reserves the right to modify the characteristics, availability and prices of the products at any time and without notice.

4. Prices and financial conditions

All prices published on the website are in Euros.

For private customers, the prices shown include VAT at the current rate.

For business customers with a VAT number, prices and related tax documentation will be handled in accordance with current regulations.

MB FIX SRL SB reserves the right to correct any material errors relating to published prices.

Should an obvious error be detected in the price of a purchased product, the Customer will be informed and may either confirm the purchase at the correct price or request the cancellation of the order.

5. Purchasing procedure

The Customer selects the desired products, adds them to the basket and proceeds to place the order by following the guided procedure on the website.

Before final confirmation of the purchase, the Customer can check:

  • selected products;
  • quantity;
  • total price;
  • any shipping costs;
  • billing and delivery details.

Here is some wording you can use in your Terms and Conditions of Sale to specify that the invoice must be requested at the time of ordering:

Billing: The invoice, where requested, must be mandatorily requested by the Customer at the same time as placing the order, providing all the necessary details (company name/full name, address, tax code/VAT number, recipient code or PEC address for electronic invoicing). It will not be possible to request the issuance of the invoice, nor its modification, after the order has been completed and the receipt/commercial document has been issued, in accordance with current tax regulations.

The order is considered complete when MB FIX SRL SB receives confirmation of the order and payment.

The Customer will receive order confirmation via email at the address provided during purchase.

6. Product availability

The availability shown on the website is updated according to the available stock information.

Should a product ordered not be available after order confirmation, MB FIX SRL SB will inform the Customer promptly and may offer:

  • an alternative solution;
  • a different delivery schedule;
  • the refund of any amount already paid.

7. Payment method

Purchases can be made using the payment methods available on the website.

Currently scheduled are:

  • card payment via WooPayments powered by Stripe;
  • any further payment systems that may be added, including PayPal, Google Pay and Apple Pay.

Payment information is handled through secure systems and in accordance with the standards required by payment providers.

MB FIX SRL SB does not become aware of the complete details of any payment cards used.

8. Shipping and delivery

MB FIX SRL SB ships via express couriers selected according to the destination and logistical requirements.

Estimated delivery times are:

2 to 5 working days from order confirmation and product availability.

Times may be subject to change due to causes not directly attributable to MB FIX SRL SB, such as:

  • courier delays;
  • exceptional weather conditions;
  • strikes;
  • events of force majeure.

Free delivery is available for orders over:

100 €

in accordance with the terms and conditions set out on the website at the time of purchase.

For orders below the specified threshold, shipping costs displayed during the checkout process will apply.

9. Receipt of goods

The Customer is required to check that the parcels are intact upon delivery.

Any obvious defects must be reported to the courier in accordance with the prescribed procedures and brought to the attention of MB FIX SRL SB.

Signing for delivery without reservations does not prejudice the consumer's rights provided for by current legislation.

10. Right of withdrawal for consumers

Consumer customers are entitled to cancel their purchase within 14 days of receiving the products, in accordance with Articles 52 et seq. of the Consumer Code.

The right of withdrawal does not apply to purchases made by professionals or companies with a VAT number, unless otherwise agreed in writing.

For details of the terms, conditions and procedures for returns, please refer to the relevant document Returns and Refunds Policy published on the website.

11. Personalised products

The right of withdrawal is excluded for products made to measure or personalised according to the Customer's specific requests, in accordance with Article 59 of the Consumer Code.

12. Statutory warranty

All products sold by MB FIX SRL SB are covered by the warranty provided for by current legislation.

Consumers are covered by the statutory guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code.

In the event of a defective or non-compliant product, MB FIX SRL SB will, following verification, provide the remedy provided for by law, which may include:

  • repair;
  • replacement;
  • other forms of protection provided for under the applicable legislation.

13. Limitations of liability

MB FIX SRL SB shall not be liable for any damage arising from:

  • improper use of the products;
  • installation not in accordance with the technical instructions;
  • use other than intended;
  • circumstances beyond one's control.

The Customer is responsible for verifying that the products purchased are technically compatible with the intended application.

14. The Customer’s obligations

The Customer undertakes to:

  • provide accurate and complete details when making a purchase;
  • use the purchased products correctly;
  • Check the technical information available before making a purchase.

MB FIX SRL SB reserves the right not to accept orders from parties who have provided false or incomplete data.

15. Processing of personal data

Personal data is processed in accordance with the Privacy Policy and the Cookie Policy available on the mb-fix.store website.

16. Governing law and jurisdiction

These terms and conditions are governed by Italian law.

For any disputes relating to purchases made by consumers, the court provided for by current legislation shall have jurisdiction.

For purchases made by business customers, unless otherwise provided by mandatory law, the court of the registered office of MB FIX SRL SB shall have jurisdiction.

17. Contacts

For information, assistance and communications regarding orders:

MB FIX SRL SB
Website: mb-fix.store
E-mail: marketing@mb-fix.it