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Returns and Refunds Policy

Last updated: 24 July 2026

This Returns and Refunds Policy governs the conditions and procedures for exercising the right of withdrawal and refunds relating to purchases made via the website mb-fix.store, managed by MB FIX SRL SB.

1. Right of withdrawal

Pursuant to Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code), the consumer customer has the right to withdraw from the purchase contract within 14 (fourteen) days from the date of receipt of the products, without having to provide any reason.

The right of withdrawal is reserved exclusively for consumers pursuant to Article 3 of the Consumer Code and does not apply to purchases made by professionals or businesses with a VAT number, barring any different written agreement.

2. Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, the Customer must send a written communication within the period specified above, specifying:

  • order number;
  • name of the buyer;
  • products for which you intend to exercise your right of withdrawal;
  • potential IBAN (if the refund cannot be made via the original payment method).

The communication may be sent via the dedicated Contacts section of the website or to the e-mail address indicated in the company contact details.

Once the request has been received, MB FIX SRL SB will provide the instructions for returning the goods.

3. Conditions for return acceptance

For the return to be accepted, the products must be:

  • intact and unused;
  • complete with all accessories, the manual and any relevant documentation;
  • returned in the original packaging, adequately protected;
  • free from damage, alterations or signs of use inconsistent with normal product testing.

MB FIX SRL SB reserves the right to reduce the refund amount if the value of the goods has decreased due to handling other than that necessary to establish their nature, characteristics and functioning.

4. Returns costs

Return shipping costs are borne entirely by the Customer.

The Customer is responsible for the shipment until it is actually received at the MB FIX SRL SB warehouse. We therefore recommend using a trackable delivery service.

5. Refund

Once MB FIX SRL SB has received and checked the returned products, it will issue a refund within 14 days from receipt of the notice of withdrawal, without prejudice to the right to withhold the refund until receipt of the goods or until proof of dispatch of the same has been provided, whichever is earlier.

The refund will be made using the same payment method used by the Customer for the purchase, unless otherwise agreed between the parties.

The following will be refunded:

  • the price of the returned products;
  • any standard delivery costs incurred for the initial dispatch.

However, any additional costs arising from the Customer’s choice of delivery methods other than the standard delivery offered by the seller will not be refunded.

6. Exclusions from the right of cancellation

Under Article 59 of the Consumer Code, the right of withdrawal does not apply, amongst other things, in the following cases:

  • products made to measure or clearly personalised;
  • products manufactured to the customer’s specific requirements;
  • further hypotheses provided for by current legislation.

7. Damaged or defective products

If the Customer receives a product that is damaged during transport or defective, they must notify us promptly and in any event within a reasonable time from delivery, attaching a detailed description of the problem and, where possible, photographic documentation.

In such cases MB FIX SRL SB shall, after verification, replace the product, repair it or provide a refund, in accordance with the applicable legislation on the legal guarantee of conformity.

8. Statutory guarantee

All products sold are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code.

The warranty covers lack of conformity defects existing at the time of delivery and appearing within the time limits established by law.

9. Contact details

For any enquiries regarding returns and refunds, please contact:

MB FIX SRL SB

Website: mb-fix.store

Email: marketing@mb-fix.it

10. Governing law

This Returns and Refund Policy is governed by Italian law. For anything not expressly provided for, the provisions of the Consumer Code (Legislative Decree 206/2005) and current European legislation on consumer protection shall apply.